Refund, Return, Cancellation & Service Delivery Policy

This Refund, Return, Cancellation & Service Delivery Policy applies to all services provided by EXP Travel Group. By purchasing any service from our website or contacting us for travel consultation, you agree to this policy.

1. Nature of Our Services

EXP Travel Group provides travel consultation, travel assistance, itinerary guidance, travel planning support, route optimization, fare analysis, corporate travel consultation, and related advisory services. We do not sell physical products. Therefore, references to returns and shipping apply only to service delivery and digital consultation services.

2. Consultation Fees – Refund Policy

All consultation fees paid to EXP Travel Group are generally non-refundable once the consultation service has been provided.

A refund may be considered only under the following circumstances:

• Duplicate payment made by mistake
• The consultation service was not delivered within the agreed timeframe
• A verified technical issue prevented service delivery

Refund requests must be submitted within 24 hours of payment by contacting our support team.

3. No Guarantee on Travel Pricing or Availability

Payments made to EXP Travel Group are for professional consultation and advisory services only.

We do not guarantee:

• Specific airline ticket prices
• Specific hotel prices
• Specific car rental prices
• Specific rail ticket prices
• Availability of airline seats
• Availability of hotel rooms
• Availability of rental vehicles
• Visa approvals
• Final booking confirmations

Travel prices and availability change frequently. Consultation fees are not refundable due to changes in travel pricing or availability after consultation has been provided.

4. Cancellation Policy

Customers may request cancellation before the consultation service begins.

If cancellation is requested before service commencement:

• The request will be reviewed by our support team
• An approved refund may be processed after deducting applicable payment processing charges

If consultation has already started:

• No refund will be issued

5. Airline Ticket Cancellations & Refunds

EXP Travel Group is not an airline, transportation provider, hotel operator, or booking supplier.

All travel cancellations and refunds are subject to:

• Airline policies
• Hotel policies
• Travel supplier policies
• Third-party agency policies
• Fare rules and booking conditions

We may assist customers in submitting cancellation or refund requests; however, we do not control:

• Refund approval decisions
• Refund amounts
• Refund processing timelines

6. Service Delivery Policy

EXP Travel Group provides services digitally through:

• Phone consultations
• WhatsApp consultations
• Email support
• Online travel consultation services

Once payment is successfully received, consultation services are generally delivered within 1 to 24 hours depending on service availability and consultation requirements.

7. Shipping Policy

As a service-based business:

• No physical products are shipped
• No shipping fees apply
• All services are delivered digitally via phone, WhatsApp, email, or online communication channels

8. Incorrect Information Provided by Customers

Refunds will not be provided if service delivery is impacted due to:

• Incorrect passenger information
• Incorrect travel dates
• Incorrect destination details
• Failure to provide requested information
• Failure to respond to our consultation team

9. Processing of Approved Refunds

If a refund is approved:

• The refund will be issued to the original payment method
• Processing may take 7 to 21 business days depending on the payment provider
• Applicable transaction or payment processing charges may be deducted

10. Changes to This Policy

EXP Travel Group reserves the right to modify, update, or revise this policy at any time without prior notice. Updated versions will be posted on this page.

11. Contact Us